Dignity Charter improve state of care

Dignity in Care charters across the country have been drawn up to protect carers and care users.

Dignity charters drawn up across the country look to be improving the state of care nationwide, according to surveys in patient and client satisfaction. The charters, created by local authorities together with the NHS, include steps to be taken which must be agreed to by carers and nursing staff. For example, the North Yorkshire Dignity in Care Charter consists of the following important points: Dignity in care champions


  • Respect each individual for their uniqueness and make each individual feel that they matter;
  • Have zero tolerance of all forms of abuse; and
  • Promote and encourage positive and respectful attitudes.


  • Support people with the same respect you would want for yourself or a member of your family;
  • Treat each person as an individual with their own needs, wants desires and expectations; and
  • Respect people’s rights to have relationships.


  • Respect people’s rights to privacy and autonomy;
  • Enable people to maintain independence, choice and control whilst managing any risks;
  • Ensure that services are provided in a way that meets an individual’s likes and dislikes; and
  • Act to alleviate people’s loneliness and isolation.


  • Provide a personalised service and treat each person as an individual;
  • Listen and support people to express their needs and wants; and
  • Engage with family members, carers and care partners where this is appropriate.


  • Help to maintain all entitlements associated with citizenship; and
  • Ensure that people feel able to complain without fear of repercussions.


  • Assist people to maintain confidence and a positive self esteem; and
  • Support them in the realisation of personal aspirations and abilities in all aspects of daily life.


  • Adhere to guidance on nutrition in care homes and in the community and encourage nutritional screening.


  • Those who commission services and those who provide them have a responsibility to ensure services are properly staffed and funded and are properly trained, vetted, supervised and supported.

Policies and proceduresPolicies and procedures will be in place to support dignity in care, to challenge discrimination and inequality, and to respect individual needs, covering:

  • whistle blowing;
  • equal opportunity;
  • complaints and compliments; and
  • safeguarding adults


  • Involve all stakeholders and partners, including users, carers and providers, to commission high quality personalised care.

More than two million health and social care staff in the UK work around the clock to provide support and care for those in need. So far, around 40,000 of them have signed up to be dignity champions. You can sign up as a dignity in care champion via the Dignity in Care network website. Apex HSC on Facebook Apex HSC on Twitter 

Dignity in Care


Dignity in care is an important and much debated issue that embraces the concepts of individuality, respect, compassion and sensitivity.

Dignity enables people to feel confident and happy. When treated with respect and compassion, clients and patients feel valued and in control of their situation, which is fantastic for morale and encourages them to make their own decisions and take some ownership over their care and well-being (even if this is simply holding a hairbrush or choosing what to eat). It is empowering for clients to be treated in this manner and to feel they are having an impact on their own care.

Compassion in care works hand in hand with dignity in care, and is concerned with showing empathy and understanding towards clients and portraying a genuine desire to alleviate stress, suffering and discomfort. This not only requires dedication and kindness but the knowledge and skills to provide appropriate care.

Providing the correct supportive care has a dramatic impact on the quality of life and even recovery times of clients and patients. The humiliation of being bedridden after a full and active life can be lifted by being made to feel in control once more.
Care is not just about basic standards of living, it is about understanding each individual’s needs and being able to apply skills and knowledge in order to better suit their emotional requirements too.
For more information on becoming a health and social care professional, contact Apex HSC on 0845 600 3041 or email recruitment@apexhsc.co.uk

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